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General Terms and Conditions for Use

GENERAL TERMS AND CONDITIONS OF THE ONLINE STORE
MyStrongPet

I. SUBJECT
Art. 1. These general terms and conditions govern the relationship between "Vigo Klin" Ltd., with its registered office in Plovdiv, 13 D. Talev Street, hereinafter referred to as the "SUPPLIER", and the customers, hereinafter referred to as "USERS", of the online store www.mystrongpet.com, hereinafter referred to as the "ONLINE STORE".

II. SUPPLIER INFORMATION
Art. 2. Information in accordance with the Electronic Commerce Act and the Consumer Protection Act:

  1. Supplier Name: "Vigo Klin" Ltd.

  2. Registered Office and Address of Administration: Plovdiv

  3. Business Activity Address: Plovdiv

  4. Correspondence Address: 13 D. Talev Street

  5. Registration in Public Registers: EIK 204043289

  6. Personal Data Administrator Certification Number

  7. Supervisory Authorities:
    (1) Commission for Personal Data Protection
    Address: Sofia 1592, Prof. Tsvetan Lazarov Blvd. No. 2,
    phone: (02) 940 20 46
    fax: (02) 940 36 40
    Email: kzld@government.bg, kzld@cpdp.bg
    Website: www.cpdp.bg

    (2) Commission for Consumer Protection
    Address: 1000 Sofia, "Slaveykov" Square No. 4A, floors 3, 4, and 6,
    phone: 02 / 980 25 24
    fax: 02 / 988 42 18
    hotline: 0700 111 22
    Website: www.kzp.bg

  8. VAT Registration: No. BG204043289   

    III. CHARACTERISTICS OF THE ONLINE STORE
    Art. 3. The online store is accessible at the Internet address www.mystrongpet.com, through which Users have the opportunity to conclude sales and delivery contracts for the goods offered by the ONLINE STORE, including the following:

    1. To register and create a profile for browsing the ONLINE STORE and using additional services for information provision;
    2. To make electronic declarations related to the conclusion or performance of contracts with the ONLINE STORE through the interface of the ONLINE STORE webpage, accessible on the Internet;
    3. To conclude sales and delivery contracts for the goods offered by the ONLINE STORE;
    4. To make any payments related to concluded contracts with the ONLINE STORE, according to the payment methods supported by the ONLINE STORE;
    5. To receive information about new goods offered by the ONLINE STORE;
    6. To view goods, their characteristics, prices, and delivery terms;
    7. To be informed about the rights arising from the law primarily through the interface of the ONLINE STORE webpage on the Internet;
    8. To exercise the right of withdrawal from a distance contract for goods offered by the Supplier, for which the right of withdrawal is applicable.

    Art. 4. The Supplier delivers the goods and ensures the rights of Users as provided by law, within the framework of good faith, accepted practices, and the criteria and conditions of consumer or commercial law.

    Art. 5.
    (1) Users conclude a sales contract for the goods offered by the ONLINE STORE through the Supplier’s interface, accessible on their webpage or other means of remote communication.
    (2) By the concluded sales contract with Users, the Supplier undertakes to deliver and transfer ownership of the specified goods to the User as selected through the interface.
    (3) Users pay the Supplier remuneration for the delivered goods according to the conditions set out on the ONLINE STORE and these general terms. The remuneration is equal to the price declared by the Supplier on the ONLINE STORE webpage.
    (4) The Supplier delivers the goods ordered by Users within the timeframes and conditions defined by the Supplier on the online store webpage and in accordance with these general terms.
    (5) The delivery price is determined separately and explicitly from the price of the goods.

    Art. 6.
    (1) The User and the Supplier agree that all declarations between them related to the conclusion and execution of the sales contract can be made electronically and through electronic declarations under the Electronic Document and Electronic Signature Act and Article 11 of the Electronic Commerce Act.
    (2) It is presumed that electronic declarations made by Users on the site are made by the persons specified in the data provided by the User during registration if the User entered the corresponding name and password for access.

    IV. USE OF THE ONLINE STORE
    Art. 7.
    (1) To use the ONLINE STORE for concluding sales contracts for goods, the User must enter a chosen username and password for remote access, in cases where the online store requires registration.
    (2) The username and password for remote access are determined by the User through electronic registration on the Supplier’s site.
    (3) By filling in their details and clicking the "Yes, I accept" or "Register" buttons, the User declares that they are familiar with these general terms, agree with their content, and undertake to unconditionally comply with them.
    (4) The Supplier confirms the registration of the User by sending a message to the email address provided by the User, which also contains information on how to activate the registration. The User confirms the registration and conclusion of the contract via an electronic link in the message sent by the Supplier. After confirmation, the User’s account is created, and contractual relations are established between the User and the Supplier.
    (5) During registration, the User undertakes to provide accurate and up-to-date data. The User must promptly update the data provided in their registration in the event of any changes.
    (6) To use the full functionality of the Supplier’s online store, the User is required to register on the online store site. The Supplier is not responsible if, due to failure to register, the User is unable to use the full functionality of the online store, including the exercise of rights under the contract, the possibility of claiming a lower price, and other similar functions.
    (7) These general terms can be accepted by Users even without registering on the ONLINE STORE through an explicit declaration, including through the ONLINE STORE’s site.

    Art. 8.
    (1) The email address provided during the initial registration of the User, as well as any subsequent email address used for communication between the User and the Supplier, is considered the "Primary Email Address" under these general terms. The User has the right to change their Primary Contact Email Address.
    (2) When a request for changing the Primary Contact Email Address is made, the Supplier sends a confirmation request for the change. The confirmation request is sent from the Supplier to the new Primary Contact Email Address provided by the User.
    (3) The change of the Primary Contact Email Address is performed after confirmation by the User, expressed through a link in the confirmation request sent by the Supplier to the new Primary Contact Email Address.
    (4) The Supplier informs the User about the change by sending an email to the User’s Primary Contact Email Address before the change was made, according to paragraph (2).
    (5) The Supplier is not responsible for any unlawful change of the Primary Contact Email Address.
    (6) The Supplier may require the User to use the Primary Contact Email Address in specific cases.

    V. TECHNICAL STEPS FOR CONCLUDING A PURCHASE AGREEMENT
    Art. 9.
    (1) Users primarily use the interface of the Supplier's page to conclude purchase agreements for goods offered by the Supplier in the ELECTRONIC STORE.
    (2) The agreement is concluded in Bulgarian.
    (3) The agreement between the Supplier and the User consists of these general terms, which are available on the ELECTRONIC STORE's website.
    (4) The contracting party with the Supplier is the User, according to the data provided during registration and stored in the User's personal profile. To avoid doubt, these are the data used to create an account with the Supplier.
    (5) The Supplier includes technical means in the interface of the website to detect and correct errors in the information entered before the declaration to conclude the agreement is made.
    (6) This agreement is considered concluded from the moment the User registers with the Supplier or accepts the general terms in another explicit manner, including through a statement on the Supplier’s website. The purchase agreement for goods is considered concluded from the moment the User submits their order through the Supplier's interface.
    (7) The Supplier explicitly notifies the User about the conclusion of this agreement and the purchase agreement through appropriate electronic means.
    (8) The declaration to conclude the agreement and the confirmation of its receipt are deemed received when their addressees have access to them.
    (9) The Supplier delivers the goods to the address specified by the User and is not responsible if the data provided by the User is inaccurate or misleading.

    Art. 10.
    (1) Users conclude the purchase agreement with the Supplier through the following procedure:

    • Registering in the ELECTRONIC STORE and providing necessary data if the User has not yet registered, or ordering goods without registration;
    • Logging into the system for placing orders in the ELECTRONIC STORE by identifying with a username and password or another identification method;
    • Selecting one or more of the goods offered in the ELECTRONIC STORE and adding them to the shopping list;
    • Providing delivery details;
    • Choosing the method and timing for payment of the price;
    • Confirming the order.
      (2) Users can also conclude the purchase agreement with the Supplier without registration, by using the corresponding functionality in the electronic store's interface. 

      VI. SPECIFIC OBLIGATIONS OF THE SUPPLIER. CONSUMER PROTECTION

      Art. 11. The rules of this section VI of these general terms and conditions apply to Users who, according to the data provided when concluding the purchase agreement or when registering on the ONLINE STORE, can be considered consumers within the meaning of the Consumer Protection Act, the Electronic Commerce Act, and/or Directive 2011/83/EC of the European Parliament and Council of October 25, 2011.

      Art. 12.
      (1) The basic characteristics of the goods offered by the Supplier are defined in the profile of each product on the ONLINE STORE website.
      (2) The price of the goods, including all taxes, is determined by the Supplier in the product profile on the ONLINE STORE website.
      (3) The value of postal and transportation costs, not included in the price of the goods, is determined by the Supplier and provided to the Users at one of the following points before concluding the contract:

      • In the profile of each product on the Supplier’s ONLINE STORE website;
      • When selecting the products for the purchase agreement.
        (4) The method of payment, delivery, and execution of the contract is determined by these general terms and conditions, as well as the information provided to the User on the Supplier's website.
        (5) The information provided to Users under this article is current at the time of its display on the Supplier’s website before the conclusion of the purchase agreement.
        (6) The Supplier is required to specify the delivery conditions for each product on their website.
        (7) The Supplier specifies the total value of the order for all products included in it before the conclusion of the contract.
        (8) Users agree that all the information required by the Consumer Protection Act may be provided via the interface of the ONLINE STORE platform or by email.

      Art. 13.
      (1) The User agrees that the Supplier may accept an advance payment for the concluded purchase contracts for goods and their delivery.
      (2) The User independently chooses whether to pay the Supplier for the price and delivery of the goods before or at the time of delivery.

      Art. 14.
      (1) The User has the right, without owing compensation or penalties and without stating a reason, to withdraw from the concluded contract within 14 days from the date of receiving the goods, using the standard withdrawal form available on the Supplier’s website. Information on exercising the right of withdrawal is available on the Supplier’s website. Users may also use another unequivocal statement that can be recorded on a durable medium.
      (2) The right of withdrawal under paragraph 1 does not apply in the following cases:

      1. for delivery of goods made to the consumer's specifications or according to their individual requirements;
      2. for delivery of goods that, due to their nature, may deteriorate or have a short shelf life;
      3. for delivery of sealed goods that are unpacked after delivery and cannot be returned due to hygiene or health protection reasons;
      4. for delivery of goods that, after delivery, have become inseparably mixed with other goods;
      5. for delivery of sealed audio or video recordings or sealed computer software that has been unpacked after delivery;
      6. for delivery of newspapers, periodicals, or magazines, except for contracts for subscriptions to such publications;
        (3) If the Supplier has not fulfilled its information obligations as required by the Consumer Protection Act, the User has the right to withdraw from the concluded contract within one year and 14 days from the date of receiving the goods. If the information is provided to the User within the withdrawal period, the withdrawal period starts from the date of its provision. The User has the right to submit a withdrawal statement directly to the Supplier using the standard form for withdrawal available on the Supplier’s website.
        (4) When the User has exercised their right of withdrawal from a distance contract or a contract concluded outside a commercial establishment, the Supplier shall refund all amounts received from the User, including delivery costs, without undue delay and no later than 14 days from the date the Supplier is notified of the User’s decision to withdraw from the contract. The Supplier refunds the received amounts using the same payment method used by the User for the initial transaction, unless the User has expressly agreed to use a different payment method, and provided that this does not result in any costs for the User.
        (5) When exercising the right of withdrawal, the costs of returning the delivered goods shall be borne by the User, and the amount paid by the User under the contract will be reduced by the return costs. The Supplier is not obliged to refund the additional delivery costs if the User expressly selected a delivery method other than the cheapest standard delivery offered by the Supplier.
        (6) The User is obligated to retain the received goods and ensure their quality and safety during the period under paragraph 1.
        (7) The User may exercise the right of withdrawal from the contract by sending a written statement to the Supplier using the standard withdrawal form available on the ONLINE STORE website.
        (8) When the Supplier has not offered to collect the goods themselves, they may withhold the User’s payment until the goods are received or until the User provides proof that the goods have been returned, whichever occurs first.

      Art. 15.
      (1) The delivery period for the goods and the starting point from which it begins to run is determined for each product separately when concluding the contract with the User through the Supplier's website, unless the goods are ordered in one delivery.
      (2) If the User and Supplier have not agreed on a delivery date, the delivery period for the goods is 30 working days, starting from the day following the submission of the order by the User to the Supplier via the online store website.
      (3) If the Supplier is unable to fulfill the contract because the ordered goods are unavailable, the Supplier must inform the User and refund the amounts paid by the User.

      Art. 16.
      (1) The Supplier shall deliver the goods to the User after confirming the fulfillment of the requirements for providing information to the User in accordance with the Consumer Protection Act.
      (2) The User and Supplier shall confirm the circumstances under paragraph 1 in writing at the time of delivery via a handwritten signature, unless otherwise agreed.
      (3) The User and Supplier agree that the requirements under paragraph 1 shall be deemed fulfilled if the confirmation is made by a person who, according to the circumstances, can be assumed to transfer the information to the User – a party to the contract.   

      VII. OTHER TERMS

      Art. 17. The Supplier shall deliver and hand over the goods to the User within the deadline specified at the conclusion of the contract.

      Art. 18. The User must inspect the goods at the time of delivery and handover by the Supplier and if they do not meet the requirements, notify the Supplier immediately.

      VIII. PERSONAL DATA PROTECTION

      Art. 19.
      (1) The Supplier takes measures to protect the personal data of the User in accordance with the Personal Data Protection Act.
      (2) For security reasons regarding the personal data of Users, the Supplier will send the data only to the email address provided by the Users during registration.
      (3) The Supplier adopts and publishes on its website a Privacy Policy.
      (4) The Users agree that the Supplier has the right to process their personal data necessary for fulfilling orders in the online store and executing the contract.

      Art. 20.
      (1) At any time, the Supplier has the right to require the User to authenticate and verify the accuracy of any of the circumstances and personal data declared during registration.
      (2) In case the User has forgotten or lost their username and password, the Supplier has the right to apply the declared Procedure for lost or forgotten usernames and passwords.

      IX. AMENDMENT AND ACCESS TO THE GENERAL TERMS

      Art. 21.
      (1) These general terms may be amended by the Supplier, who will notify all registered Users in an appropriate manner.
      (2) The Supplier and the User agree that any additions or changes to these general terms will be effective towards the User after they are explicitly notified by the Supplier and if the User does not declare within the provided 30-day period that they reject them.
      (3) The User agrees that all statements by the Supplier regarding changes to these general terms will be sent to the email address provided by the User during registration. The User agrees that emails sent in accordance with this article do not need to be signed with an electronic signature to be valid.

      Art. 22. The Supplier publishes these general terms on its website, together with all additions and amendments to them.

      X. TERMINATION

      Art. 23. These general terms and the contract between the User and the Supplier shall terminate in the following cases:

      • in case of termination and liquidation or declaration of insolvency of one of the parties to the contract;
      • by mutual consent of the parties in writing;
      • unilaterally, with notice from either party in case of non-performance of the other party's obligations;
      • in case of objective impossibility of either party to perform their obligations;
      • in case of seizure or sealing of the equipment by state authorities;
      • in case of deletion of the User's registration on the ELECTRONIC STORE website. In this case, concluded but unfulfilled sales contracts remain in force and must be executed;
      • in case of exercising the right of withdrawal under Article 55, Paragraph 1 of the Consumer Protection Act. In this case, only the delivery contract for the respective ordered goods is terminated, if the right of withdrawal applies to the respective category of goods.

      XI. OTHER TERMS

      Art. 24. Any invalidity of any provision of these general terms will not lead to the invalidity of the entire contract.

      Art. 25. For matters not regulated by this contract, related to the performance and interpretation of this contract, the laws of the Republic of Bulgaria shall apply.

      Art. 26. All disputes between the parties to this contract will be resolved by the competent court or the Consumer Protection Commission.